Route Command

Owned by Former user (Deleted)
Last updated: Mar 29, 2023 by Brittany de Gail
1 min read

It is currently not possible for the Route command to use routing rules

Route Parameters

Name
Direction
Type
Description
Queue
stringThe name of the queue/status to which to route the request.
Display Confirmation Popup
Boolean

Configured with a true/false value that determines whether or not the "Confirm Manually Change Status" dialog box displays when the request is routed.

If the checkbox for "Do not ask this again" on the "Confirm Manually Change Status" dialog box has been checked and submitted previously for an individual request, the confirmation dialog will not display again even if this parameter is set to 'true.'