ILLiad Automatic Routing and Notification Server Addon
- Sara Juel
- Andrew Morgan
- Dustin Stokes
This is a Server Addon and is installed using the ILLiad Customization Manager. See Installing and Configuring Server Addons for more information.
Name | Automatic Routing and Notification Addon |
|---|---|
Version | 2.0.0 (updated 1/16/2025) |
Author | Atlas Systems, Inc. |
Description | Automatically routes all requests in the monitored queues to the destination queue, after sending the specified email template. |
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Configuration
Addon settings are configured in the Manage Addons form.
If a site/NVTGC has different queues or templates, they should install another copy of the addon for each NVTGC who uses different queues or templates.
Setting | Default | Type | Description |
|---|---|---|---|
NVTGC |
| String | Comma-separated list of NVTGCs to process. Please list out all NVTGCs as they would appear in the NVTGC field on the User's form. If left blank, the addon will process transactions from all NVTGCs. |
MonitorQueues |
| String | Comma-separated list of queues to monitor. |
EmailName |
| String | Name of the email template to send. If blank, no notification will be sent. |
RouteQueue |
| String | Queue to which requests will be routed. |
MatchString |
| String | SQL match string to specify additional criteria requests in the monitored queues must meet to be processed by the addon. The Transactions and Users tables (UsersALL on shared servers) are already joined. For example, to process only requests that are at least 3 days overdue in the monitored queues, the value of this setting would be: "WHERE DATEADD(day, 3, Transactions.DueDate) <= CAST(GETDATE() AS DATE)" |